Telkom No processes to deal with *****

Early December I noticed a debit order going off my bank account from Telkom mobile. Since I knew that this had to be a ********** account because I have been a victim of identity theft, I immediately reversed the debit order & went to the Telkom branch Tyger Valley, to report the account as *****. I supp**** them with certified copy of my ID and a affidavit. I also contacted South African ***** Prevention Services(SAFPS) who supp**** me with the Telkom ***** hotline number which I called to report the ********** account. Then later in December another debit order from Telkom mobil went off my account. Again I reversed the debit order and went to the TygerValley branch to report. The lady assured me that the account is closed & reported as ***** it was just that the the next payment had already been processed. In January same thing happened, I went to Telkom store again, they give me call centre number which I called immediately, but was told I would be called back after being on the line mostly waiting for 21minutes. I was still not called back and received a sms today that I am in breach of contract. The number in the sms does not even work when I call. Ref in sms ***