RD
Rowan D

1 reviews | Active since Mar 2015

30 Mar 2015, 13:26

Telkom - No Ports. No ETA

My situation is as follows:<br> <br> I've requested a line conversion on an existing voice line. <br> The sole purpose of this line was for internet connectivity. I have no need for the voice aspect.<br> <br> On 2015-02-10 an order was finally added to Telkom's system after the installation of a standard land line. (***)<br> <br> The order was for the conversion of the voice line to an ADSL line. (According to Telkom I would need a normal line first and then convert it). <br> This was done through my ISP. <br> <br> After weeks and weeks of waiting and numerous calls to Telkom I have finally been told that there are no available dslam network ports for the area.<br> I have been completely unable to get any sort of indication from Telkom as to when this will be resolved. The best I got was that I'm on a waiting list.<br> The area is neither remote nor secluded. <br> <br> This problem has been escalated numerous times by both Telkom and my ISP. <br> <br> This basically means that I need to wait until the exchange is upgraded or someone cancels their ADSL in order to have ADSL. <br> <br> The ETA is anywhere from a week to year (Apparently).<br> <br> It is now 2015-03-30 and still no progress on this.<br> I am of course still being billed for line rental.

0
Replies (1)
Telkom
Telkom's reply30 Mar 2015, 15:29
Official
Hello Goatonabicycle,

Please note that the previous FaceBook post linked to Social Media *** is still currently being attended to.
One of our consultants will be in contact with you.

We sincerely apologise for the inconvenience.

Kind regards
Igsaan Damon
Telkom Social Media Team