Telkom no one responsible,cares,contactable

I moved my Telkom service from Telkom to Mweb and informed them as suggested via e-mail.<br> This was not done and they are billing me - will not pay bill.<br> No help when eventually getting through to customer service being days and hours on the phone for someone to answer - today 2 hours still no answer.<br> Head office no diverts to customer care.<br> No management contact no or e-mail addressed anywhere - are they scared of the public due to bad service and management.<br> Pathetic company so glad to move but still can't get this to happen smoothly