Telkom - No No No. No Help, No Service, No Stock

This complaint is a follow up to http://hellopeter.com/telkom/complaints/telkom-no-stock-no-response-***<br> <br> The cellphone was finally delivered to me after the previous complaint. On the day of delivery the cover was broken. I immediately let telkom know about the problem. They logged an out of box failure.<br> After the cover was collected I waited 2 weeks before I contacted telkom mobile to ask what was happening with the cover. Today (3 Weeks later) the cover was delivered back to me (Even more broken than Initially when I sent it to them). I contacted the customer care center and a manger was supposed to get back to me by 13:00.<br> <br> If I am not contacted by a telkom senior representative before tomorrow 10 February at 12:00 who will resolve this problem, I am going to take the hand held device back to my NEAREST telkom store. I am going to demand my money back, and I will not do business with telkom again. At the end of the year when 3 of my employees 3G contracts expire I WILL NOT RENEW IT and I will also encourage everyone I meet to NOT use telkom because of this issue. I have been struggling with you guys for over 3 months now.<br> <br> No guys. No. This is not customer service.