Telkom - No Line Company

Item: Telkom
Rating: 1
Author: Olivera S

We reported fault on our business line on 18 October 2017 - Telkom provided us with reference no : 266CTZ181017 - which is all that they can do. Since than, our business line is dead - but they are sending us sms regularely that they are investigating the problem etc. This morning we were "on line" with Telkom and, of course, they still have no idea what is wrong with our business line. They will maybe be able to revive our business line on 2nd November 2017. This is 16 days!!! This is so unacceptable. This is so unprofessional. They are so uncompetent, disorganized. In the mean time will they compensate us for loss of income because our business line is out of order for 16 days - and this is 21 century, but Telkom obviously is not taking part. Olivera Stefanov (ODA Desing & Drfating)

Helpful (0)

Replies (2)

Olivera S's updateReviewer Update

01 Nov 2017, 12:16

Hi Launa - from Telkom Social Media Team Today is 15 days since my business line is faulty. For this 15 days you caused substential loss of income and reputation for my company. And what am I suppose to do with this (new) reference number - to wait another 30 days maybe or maybe longer. Where is your service? Instead having this Social Media Team depratment you should have more qualified technicians out "at the field" so that we can participate in 21st century and have land line to communicate.

Olivera S's update01 Nov 2017, 12:16

Reviewer Update

Olivera S's updateReviewer Update

07 Nov 2017, 15:55

Hi yes - eventually Telkom assigned a technician and she repaired our line on 4th November 2017. So that was 18th day since we reporeted faulty line. You can be very "proud".

Olivera S's update07 Nov 2017, 15:55

Reviewer Update

Hi yes - eventually Telkom assigned a technician and she repaired our line on 4th November 2017. So that was 18th day since we reporeted faulty line. You can be very "proud".