Telkom no internet service and no customer care

I have been having slow to no internet connection the past week. Logged several faults after which the faults get closed after 24hours and still with issues on the network. Phoned them several times where they just tell me they will see if there's an issue, and then nothing. One agent told me over the phone that if I'm not happy with the service I'm currently getting(2mbps) although I pay for 4mbps I can phone them and cancel and get an alternative provider to help me.