Telkom - No internet over a month and still charged

We have been without ADSL internet for over a month. We keep getting reference numbers and "we will contact you" yet nothing gets done. Apparently cables ****** in our area and nobody cares enough to replace them. We are now expected to pat for a full months usage when we have had 0 internet, on top of additional data bought so we can continue working from home. What the actual heck is this?