Telkom: No internet + No invoices + No help to cancel

Good day. I am not fed up with Telkom!!! I have a fibre line at 1 Bernini Street First of all I have NO internet for the past month and no one can help me cancel my subscription. I am moving 30 June and I would like to cancel my line. The Facebook agents are not helpful at all: They keep on sending me a link where I must register. Last week the OTP took longer than 3 min to reach me. Now I did it again but no accounts linked to my ID nr. How the hell must I cancel my internet???? Why do I not have internet? Any help - soooo over this.