Telkom - No Internet and NO SERVICE

I signed up for the LTE month to month just before lockdown so i had some internet at home (I was then told that I needed it for a minimum of 3 months). My signal has been horrible so I then requested that this service be cancelled (as it has been said that we need to give 30 days notice) on 26 June 2020. My debit order went off this month however, on 01 June 2020, my router showed a red light and said that the sim registration has failed. I then jumped onto the portal and see that there is no account linked to my profile. I have been trying since then to contact Telkom but no one answers the phone, no one responds to the chat and the emails weren't going through