Telkom - No Internet and no assistance to repair the fault

I have been without internet for 13 days now. Every time I phone to report a fault, I get told that a technician has been dispatched that morning. This can not be true as it is the same story every day and I still have no internet. On the first day an server administrator established that it is a crossed line. A different router is connected to my line with a webafrica username. This seems to be a new installation on my landline. Since then, it has taken Telkom 12 days to send a technician and there is still no resolution in sight