telkom - no information on roaming charges

The customer care staff refuses/ is unable to advise on the approximate cost of a roaming phone call ( per minute estimation ) when traveling in Germany.

I wanted to open my roaming for an upcoming trip to europe - called Telkom and asked to find out what the cost approximately would be.

The reply was = i can not advise you of any cost, as i dont know. I asked to then have the person find out from a supervisor.... to which the reply was - the supervisor also can not tell me, as the cost depends on the network... and they can not supply any information on roaming costs, not even estimations...

So Telkom basically will allow a customer to have their roaming to be opened, without being able to advise a customer of the expected costs ?

Funny is that when i call MTN, VODACOM or any other cell network - they are able to give me the cost of approx per minute calls......

Disappointed - and will now rather open my personal MTN phone for roaming when i travel, instead of my telkom phone.