Telkom no Honouring Product Warrante/Gurantee

We have a Samsung Galaxy TAB 10.1.The charging block in the device has stopped working.On the 15/12/2015 we handed the device in to have it fixed under the guarantee.We asked for them to contact us regarding the status.Nobody at smartlab gets back to us on the 06/01/2015 they Smartlab said that this is not covered by the guarantee in a note on the system.(Which is absolute ******* ).The week after this we went back to Eastrand Mall.When you call Eastrand Mall Nobody ever answers the phone.They could help and wrote another comment to Smartlab and gave us a number to call.I called this number three times a day for a whole week and nobody answered.Still no reply or answer.When you go to the Telkom website there is no number where you can get help from anybody