Telkom - NO HELP, NO SERVICE DELIVERY, JUST A WASTE OF TIME

Telkom services prove to be pathetic once again. Based on my last write up Telkom failed to have my ADSL connected within their SLA however to my amazement they were billing me on my second land line number.

I lodged a formal dispute on the 12-03-2018 and the consultant Busisiwe advised that she has logged the query and can see that the reason why my services weren't working was because the line was suspended and that the technician only lifted the suspension on the 03-03-2018 and therefore she has requested a full refund.

To date the following issues still persist: 1. I have been billed from November for services i didn't have access to 2. My dispute that was lodged still has no resolution 3. Benefits from the initial offer still has not been made available to me. ie: the promotion came with a wifi range extender, a sim card with data and a android media box which Telkom Phoenix and Gateway never had stock off therefore the only feedback i receive is keep trying and when we have stock we can give it to you. 4. i requested for my bills to be split however this still has no resolution

Please can someone assist as my local Telkom (Phoenix Branch) is totally useless and they treat their customers very badly.