Telkom, no help, hang up, cut off

On 9 January 2016 completed documents for termination of Telkom home line. The guy in store said termination will be effective immediately but will still receive last account. That being paid, I received another account on 14 February for period 12 February to 11 March! So, realized that service was not ended. I phoned Telkom call Centre on 19 February, lady said the line is still active but she is busy sending me the necessary forms on email so I can complete AGAIN! At this time (16:55, 20 February 2016) no email from Telkom was received! I' ve been put through to accounts as I am not prepared to pay for feb-march. then abruptly been cut off. Bad service! Someone in Cresta Telkom store did not do the job or Telkom is just ***********!