Telkom no help at all

In September I was contacted for a cellphone contract, that I duly accepted. (I had an existing contract, utelized by my wife with extra sim for my son, was happy and looked for one for myself) We agreed and per agreement as soon as my device arrived contract would start. (Never Arrived) I thougt my application was not approved.) November I noticed my account is higher than normal and cautioned my son on his calling, December the same, January I was notified that I could upgrade these 2 sims and decided to do so (have need for new device anyway). At Telkom store I was informed the extra charge on account is the new contract from Septwmber, and I quieried the phone's delivery. Delivery address of both my accounts and the phone was different to my own address and they followed it up for me. I requested a refund for the time money was deducted because I paid for something I did not have or used. The in store consultant arranged a callback and I was contacted minutes later, explained the situation was given a reference number told they followed up on delivery of phone, was not delivered and they would refund the deductions to date - amounting to little over R1900. They could not cancell the contract and I was advised to cancel in store. I returned to the store, (every store visit 2 to 3 hrs waiting time) managed to cancell the contract, everything seemed fine. Couple days later returned to store to complete the upgrade, account blocked. Repeat the process, my reference number is closed. Went through the complete story again, a week later , same story. This time I was asked to return the device or give proof of where I returned the device, went through the same process, established the device was not delivered, but now they charged me with a cancellation fee and suspended my accounts. Returned to Telkom in store have more than 5 reference numbers and repeated the whole ordeal again, I tried customer service, I tried Telkom on Facebook I tried different Telkom stores everywhere story repeated and the most common answer - Your case are being expedited. For the last 2 months I transfer my salary to my wife's account because if the debit the R6000 it will be lost forever...here is my latest SMS from them: Forwarded from +***: Dear Telkom Mobile Customer. Your total balance for account number *** is R6371.5. R342.7 is current and R6028.8 is in arrears and payable immediately, you can visit https://apps.telkom.co.za/alpha/public/register for immediate payment of your arrears. Please ignore if already paid.

What else can I do, still unable to upgrade have contract with vodacom for myself now. That incedently I managed to complete during my waiting time at Telkom store, took a ticket at both (right opposite each other at Langeberg mall) completed the vodacom transaction and still waited 1 and half hour before assisted at Telkom. I became such a regular in their cue, customers started asking me for assistance...