Telkom... No hellcom

My husband and I upgraded 08/05/2019. Specifically asked that the spend limit on the contracts is set to R0. I was informed that this would not be a problem. We checked now as it is a new month, being confident that Telkom can never get an upgrade right (as I had problems last time).

The limit on both my husband and my phone has been set to R1500. We both have the store checklist stating that we requested that this is set to R0.

I called the call center now, the consultant set the limit to R1... But only effective from the 1st July 2019. Which means that it is not set to R0 this month. I spoke to the manager, and guess what??? She also can't help me.

I would like to know, who gives Telkom the right to decide for me and change my limits to what they please???

You had one job... And you ***** it up, and apparently can't fix it.

I will be posting this all over Facebook as well, just in case someone else is thinking of upgrading or taking a new contact out with Telkom.