1 reviews | Active since Jan 2014
Telkom "No-FreeMe Family" - It's been more than 4 weeks
<p>App**** for a FreeMe Family 30Gig package more than 4 weeks ago.</p> <p>No Feedback for 4 weeks! I've been phoning at least once a week to hear what is going on. The first 2 weeks I've been told it's at credit vetting, credit vetting is offline, it's at credit vetting, we have no sim cards, blah blah blah....then out of the blue when I phone more than 1.5 weeks ago I was told it's declined (nobody let me know - it was revealed in one of my follow-up calls to them). Same day I made sure my accounts are in good standing and things are sorted....(My bad and I accept the wrong doing here.)</p> <p>Now 1.5 weeks later I still have no feedback! Telkom customer service it absolutely terrible. I can understand why their competitors with the much more expensive deals are still very much in business....It's because Telkom is absolutely terrible to do business with!!! </p> <p>I've send messages on Facebook, I've dealt with customer service over the phone, Why as the customer should we be phoning Telkom!!!! </p> <p>I gave them till end of business today to either give me a contract or cancel my request...Let's see what happens. I'll much rather pay more for better service than dealing with this. Story to be continued....</p>
So yesterday afternoon after yet NO feedback from Telkom since the mornings call to customer service I decided to make my way to Somerset Mall and see if someone can assist. After standing in a que (massive issue at Telkom stores) I was helped by a Lady called Hybre Davids. What a pleasure, she surely deserves a congratulations for sorting me out and today I have a working FreeMe contract.
Thank you and well done to Hybre!
So yesterday afternoon after yet NO feedback from Telkom since the mornings call to customer service I decided to make my way to Somerset Mall and see if someone can assist. After standing in a que (massive issue at Telkom stores) I was helped by a Lady called Hybre Davids. What a pleasure, she surely deserves a congratulations for sorting me out and today I have a working FreeMe contract.
Thank you and well done to Hybre!
