Telkom No Feedback

On the 30/12/2018 I signed for a unlimited home 4mbps 24mth contract and was told within within a few days your line will be installed.on the 3/12/2018 a guy in a white bakkie hoots in front on my gate stating he is there to do my instalation shocked due to no sms or emails to tell me that someone is coming through. Also to add to the confusion he did not have uniform or a have his bakkie with open serve stickers on it. I allowed him into my home to have a look at were he needs to put the unit. He then went accross the road to check on the telkom pole. He then told me he is getting late and will be back tom(4/12/2018). I took a day off from work to be present at home for him to complete the job the guy does pitch up nor does he call me to tell me that he is not coming. I then called the sales line 10213 to do a follow up to see what happened. What a mistake cause everything they say is I dont know. They tried calling him and he does not answer. When I ask to speak to a manager NO MANGER AVAILABLE.but the manager said we must take this up with ********** 473 so I called this number. Boy was this even worse cause firstly the person who answered the call did not understand my complaint and when I asked who this person that came to my house the previous day she said she does not know cause the tec did not update they system. When I asked for her manager all of them in a meeting. UPTILL NOW NO FEEDBACK. EXTREMELY FRUSTRATED WITH LACK OF PROFESSIONALISM IN WAY I AM BEING TREATED