Telkom - no fault resolution or updates in 4 weeks.

Desperate to find out who I can talk to at Telkom in a senior position regarding a line fault that I have had for 4 weeks now. Call Reference is 64 CNZ 190220. I speak almost daily either on on-line chat or 10210. It has been impossible to get a consistent answer as to what's happening. Seems they just have a list of reasons to give as to whats happening. I have no phone, no armed response to any alarm activation and no internet. (LTE signal in my area is too bad to consider).

At my wits end Telkom - Please, please try help me! (I'll even buy cake!)

Grant.