Telkom No Customer Support

Telephone cables were ****** in my area, on the 18th September. I have phoned Telkom everyday since then but none of the agents are able to tell me when the problem will be sorted out. According to them I must continue paying my bill until the problem is resolved. I received about 5 messages stating that cables were ****** in my area and will not be replaced and that Telkom will get back to me with an alternative solution. I was only phoned once by an agent who informed me aout the wireless solution which will provide the same support as my adsl and landline. No one has been to my address and Telkom agents have no knowledge of who sent the message or who promised the installation. I was promisd various return calls by call centre managers like Francious and Lance Malgas, but to no avail, they never call back, all unable to assist me .