Telkom No Customer Service receive 0 Stars

We have not had internet access since Sunday 05th Sep and land line connection since Tuesday 07th Sept.. We have tried calling 10210 SEVERAL times at various times in the day with an automated response of "we have reached telkom outside of the office hours'.. We eventually got through on Tuesday.. And was advised our fault will be escalated... But no response...we tried 10210 again since then and received the automated response.... We tried the telkom app which states they are unable to process our request at present...We logged 3 faults via the website and no response... This is extremely frustrating and poor customer service...

I am going to log this message on all media platforms as telkoms new customer service system is not user friendly and designed to only enhance the problem.

We have received no reaponse...