RM
Rasheed M
1 reviews | Active since Dec 2015
10 Dec 2015, 14:27
TELKOM NO CUSTOMER SERVICE
Hi i've been battling for the past few weeks trying to get a cellphone cotract cancelled with Telkom,i did exactly what i was told went into the southgate branch twice to submit my cancellation,have been in contact with the call centre agents that keep telling you they are sorry and will escalate the matter i'm still being billed for a contract that should have been cancelled by now my case number with Telkom is:***9 contract number:*** this has been frustrating and dont know what to do anymore.
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Telkom's replyOfficial
10 Dec 2015, 14:45Hello JMANGERA,
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm your ID number, the service number and/or account number affected, and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM17703
Regards
Narriman
Telkom Social Media Team
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm your ID number, the service number and/or account number affected, and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM17703
Regards
Narriman
Telkom Social Media Team
Telkom's reply10 Dec 2015, 14:45
Official
Hello JMANGERA,
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm your ID number, the service number and/or account number affected, and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM17703
Regards
Narriman
Telkom Social Media Team
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm your ID number, the service number and/or account number affected, and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM17703
Regards
Narriman
Telkom Social Media Team