Telkom no customer ethics

Since the 28 February i am applying for a phone ay telkom. Each agent gives me a different story. And always telling me I don't have an application and resubmitting applications. Which is showing on my credit scoring the days of applications. On the 4th March and agent called me to verify my details. And advise sms will be sent and I can expect delivery in 5 to 7 working days. No details has been received. Followed up again and logged a complaint another arrogant agent has called me on the 08 March and advise no applications but he will put it through to the sales team. Same they I receive a email advising me if I would like to go through with this I advised yes. They apologized for the inconvenience. Follow up done today again. Just to find out no application was again put through. I don't know know what to think of Telkom and their customer service. It's just disgusting really.