Telkom - No corporate culture to resolve customer issues

<p>I app**** to have a line moved. It was eventually attended to 6 weeks late. The line was also downgraded at the same time as Telkom apparently did not have the same ADSL speed at my new address. Ever since then I have been trying to ascertain a few things 1. What package am I now on 2. What is the new monthly amount, without calls, that I must pay 3. When can I expect a refund for the 6 weeks that I had no service 4. What is the current balance on my account as it is in credit.</p> <p>Wht would it be totally impossible to receive answers tho what are ultimatley very simple questions? No matter who you email you either get no response or a response to the effect of sorry we cant answer you must contact so and so. No matter what addresses you email no matter what you say on the internet no one ever responds with answers. Honestly I just dont understand why Telkom would promote a culture of not responding? How does this benefit them in the long run.</p> <p> </p> <p>My queries are simple. I have the courtesy to pay you, please have the courtesy to respond. Seriously your corporate culture is terrible and needs re visiting.</p>