Telkom no connectivity in our entire area for 5 days already

We have had no network since Saturday 13 Nov (it is now Thu 18 Nov). My husband went to Telkom today to arrange a call back, he spoke to someone who then put him through to another person where the phone just rang and eventually died. He then asked the Telkom service desk person to arrange a call back to me at 14:15. Telkom phoned me at 16:30 and the lady asked me what the problem was, to which I told her we have had no reception. She asked me if we had loadshedding and I asked her why it mattered because the WiFi has been off permanently. She kept telling me that I’m not answering her question and when I kept asking her the relevance of her question, she told me that once the power comes back of the device is not setup correctly it doesn’t come back on. I then told her that the whole area has no connection, it is not specific to my property. She subsequently put the phone down in my ear. I will not be paying Telkom for the period that we don’t have any connection.