CH
Cheslyn H
1 reviews | Active since Nov 2012
08 Aug 2018, 16:33
Telkom , no comment
I have been trying to cancel my line for the past month.
I’ve chatted to 6 different people and no 1 knows what they doing, everyone gives different information.
Then they tell me to contact Mweb because my line is still with them after giving them the reference number from Mweb stating the line has been moved back to telkom.
To make matters worse you have to spend atleast R100 just to try to speak to someone over the phone.
Their service is pathetic.
I lodged a cancellation in June, only got a respond the end of July.
Now they telling me to phone Mweb just for Mweb to tell me to contact there wholesale department as they may have my line in some holding pool.
All I want is to cancel my line without having to pay for another month not using the service.
So upset!
Helpful (0)
Replies (2)0
Replies (2)
Telkom's replyOfficial
14 Aug 2018, 10:38Hi Cheslyn
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our accounts team to attend and advise accordingly. We do apologize for delay and the inconvenience caused.
Interaction ***
Regards
Bradley
Telkom Social Media Team
Best regards,
Telkom's reply14 Aug 2018, 10:38
Official
Hi Cheslyn
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our accounts team to attend and advise accordingly. We do apologize for delay and the inconvenience caused.
Interaction ***
Regards
Bradley
Telkom Social Media Team
Best regards,
CH
Cheslyn H's updateReviewer Update
15 Aug 2018, 08:41Good day Bradley,
Thank you for your response, it is sad though that Hellopeter was the platform that i needed to have my issue resolved.
Telkom is one of, if not the biggest ISP / Network providers, with the worst support and client services, this is something that should seriously be looked at or even considered.
One thing that struck a nerve yesterday, was the fact that in order me to be refunded the money due to me, i am required to spend more money making a phone call to have this money refunded to me, it is Telkom's responsibility that if they owe their client money, they should make sure that money is paid without their client having to waste money on a phone call just to request their refund, in essence i will basically only be getting a portion of what is owed to me because i needed to spend some of that money. This is not right, it's ****************.
Kind Regards
Cheslyn
CH
Cheslyn H's update15 Aug 2018, 08:41
Reviewer Update
Good day Bradley,
Thank you for your response, it is sad though that Hellopeter was the platform that i needed to have my issue resolved.
Telkom is one of, if not the biggest ISP / Network providers, with the worst support and client services, this is something that should seriously be looked at or even considered.
One thing that struck a nerve yesterday, was the fact that in order me to be refunded the money due to me, i am required to spend more money making a phone call to have this money refunded to me, it is Telkom's responsibility that if they owe their client money, they should make sure that money is paid without their client having to waste money on a phone call just to request their refund, in essence i will basically only be getting a portion of what is owed to me because i needed to spend some of that money. This is not right, it's ****************.
Kind Regards
Cheslyn