TELKOM - NO CLUE AS TO WHAT THEY ARE DOING AND UNABLE TO ASSIST THEIR CLIENTS

We were advised that our copper landline in our area was being discontinued and we would have to change our number to Fibre to ensure we kept the service. The process was ok, however, the router was delivered with no instructions as to what to do and what was required. We continued using the phone we had and it worked fine - until it DIDN'T. We were advised by a walk-in centre that we had to change phones which we did, still not working. They then suggested we change to a VOIP phone as after checking on their system, that is the router that we had. We purchased a VOIP phone and it wouldn't connect to the router so my husband returned to the walk-in centre only for them to tell him that the package we are on is incorrect. I wish they'd make up their mind as to what is going on - we are paying for a service that we haven't been able to use for MONTHS!!!!