Telkom no-care-customer line

I am without a landline and Adsl service for four weeks now! When the line died I did the automated fault logging. The promised reference number was never sent to my cellphone. Phoned a couple of days later to find out what's happening- was told that I was part of a bigger technical problem on which Telkom is working. Phoned after a week to find out what's happening, only to be told that they are still working on it. When I asked for a reference number they said they cannot give me a ref number but gave me a fault no 11690. Phone again about a week later to find out about the progress on the tech problem and wanted to get some answers as to when the line would be fixed, just to be given a number to call that does not work. This morning the lady at customer care logged my complaint for the first time and gave me a ref no 49CTK220216. When I asked her to escalate my complaint because I have been trying to get this fixed for the last 4 weeks - she said it is a new complaint and can not be escalated. I will hear from a technician within 48 - 72 hours! <br> <br> I am an editor for a Cape based magazine. I have been unable to do my work for the last 4 weeks and stand a chance of loosing my job!