Telkom - No assistance from customer care

Good morning Telkom.

My mobile WIFI contract is nearing the end of the contract. I received a call from SellDirect to upgrade, which I accepted and cancelled again within the 5 day cooling off period. SellDirect deactivated my account and I have contacted Telkom various time to reactivate it again - but to no avail. I have spoken to a consultant and emailed the courier slip the person said they would log the query and send me the reference number - I am now waiting three weeks for that information and my emails are ignored. I have tried a Telkom shop and they refer me back to the call centre - I have called other consultants and they just plainly say they can't assist. I expect my account to be adjusted accordingly since I have been without internet access for the last three weeks.