Telkom no after service on internet faults

My Telkom internet line is not working from 11/12/2017, it is now 6 weeks out of service... I have spend hours on the line. I have send mails. I have been to the Telkom shop in Centurion centre. I have begged and pleaded. I have shouted. I have been patient. I have lost it at times... My son should have been able to play and download games this December holiday. This is why I have signed up on this contract of R599. I thought after all their new services that the offered that they would be trustworthy. But I have just been very disappointed. I have managed to get a cancellation form out of them after a battle... But, I'm still on a mission to get the penalties out of them on what it would cost me to cancel this contract. I have been spending so much money on mobile data to try to give my child some joy over the holidays, and in the meantime I still have to pay this contract at Telkom, but I have no benefits. No service. No internet line... very, very disappointed. I will never ever support Telkom ever again.