Telkom = No after sales customer service

<p>On 26 September 2016 I purchased an LTE contract for 20GB per month to replace our current ADSL contract which is also for 20GB per month. </p> <p> </p> <p>Issue 1: <br /> I have been trying since the 26th of September to have our existing Telkomsa email addresses transferred from our ADSL contract to the LTE contract so that I can cancel the ADSL contract. <br />None of the staff at the Telkom shop can assist me with this and no one at Customer Services can help either; I am just transferred from one call centre desk to another. <br />I am now paying for both the LTE and the ADSL contract.</p> <p> </p> <p>Issue 2: <br />We have hardly used the LTE contract and we continuously receive messages to say that we have run out of data. </p> <p>We are doing the exact same things that we were doing on the ADSL contract and we have never run out of data.</p> <p>No one in Customer Services can offer me an explanation.</p> <p> </p> <p>Issue 3: <br />Every time that you contact the Telkom Customer Service Centre. you are put through to a different agent in a different part of South Africa and have to repeat the entire query again and again.</p> <p> </p> <p>Issue 4:</p> <p>There are no contact details on the Telkom website other than an email form.</p> <p>For such a huge company, how can they not list the different call centres, what they assist with, their operating hours and their contact numbers? This is so unprofessional.</p> <p> </p> <p>I am absolutely appalled by the lack of Customer Service. Every time that I contact Customer services I am on the line for over an hour, just being pushed from pillar to post. It is ridiculous.</p> <p> </p> <p> I want an IT person, not a technician, from Telkom to come to our premises to sort this out once and for all.</p> <p> </p>