Telkom - NO.

In September 2019 a Telkom sales consultant called my Dad (a pensioner) to offer him a 24month contract LTE router (to replace the adsl line and phoneline). Dad got know proper explanation - he is also not techhie - and thus did not understand what he was saying yes to. It came, I installed it. No reception. I have reported twice. I have followed up countless times and sending the speedtest results that they have asked. The answers remain: THE PROBLEM HAS BEEN ESCALATED and we will touch base / be in contact once we get feedback. Nobody at technology helpdesk calls us. No technicians have been released to find out what’s wrong. No research has been done, apparently, to establish if Telkom wireless phones and lte routers will work where we live. In case of emergency there’s no phoneline for my pensioner parents anymore. In the house, 3 people freelance. Therefore LOSS OF INCOME HAS BEEN EXPERIENCED during October 2019.