NS
Nicholas S

1 reviews | Active since Nov 2017

24 Jan 2018, 12:29

Telkom NightSurfer

I purchased new Telkom Mobile sim with 1GB Data at Pep stores Swellendam. The deal came with an extra GB Night surfer. When my data used at night came off my day amount Telkom instead, they said it was because there is no Telkom network coverage in the town and they had to use MTN coverage. Telkom, you sold me a deal with a GB of night surfer data. I am entitled to this. Please have the courtesy to respond

0
Replies (2)
Telkom
Telkom's reply16 Feb 2018, 08:16
Official

Good Day

Thank you for allowing us the opportunity to assist further on your query.

Kindly provide your affected telephone number/s, reference number if available, ID number and contact details, so that we can be able to investigate, assist and provide feedback.

Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.

We sincerely apologize for the inconvenience.

Kind Regards

Tumelo

Best regards,

NS
Nicholas S's update16 Feb 2018, 11:02
Reviewer Update
Thank you. The number is ***. ID *** Contact number is *** Your records will show my query I look forward to your reply NI Scholtz