PC
PC C
1 reviews | Active since Jul 2018
09 Jul 2018, 14:06
Telkom Nightmares!
We have been with Telkom for close to 16 years and for the past year we have had nothing but uphill battles with Telkom! We started experiencing "dropping" of our adsl line, you could not be on the internet or WiFi for more that 15 minutes without it lagging or just "going off". We contacted Telkom and had a technician come out to our premises (very pleasant and helpful chap) however our issues did not end! We have now cancelled our ADSL with Telkom. We also contacted Telkom regarding removal of their telephone poles which are situated inside of our premises. We need to build and would like to have them moved, we have been struggling for nearly 3 months now to get someone to come out and assess the issue!!! We keep contacting them with no results! It is disgraceful how such horrible customer service needs to be tolerated!
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Telkom's replyOfficial
17 Jul 2018, 09:13Thank you for allowing us the opportunity to assist further on your query.
Kindly confirm the telephone number you have request to cancelled, your ID number and full address, so that we can be able to investigate, assist and provide feedback.
Make sure you post a ?Private Reply? to protect your personal information and allow us to view the details.
We sincerely apologize for the inconvenience.
Interaction ***
Regards
Hazel
Telkom Social Media Team
Best regards,
Telkom's reply17 Jul 2018, 09:13
Official
Thank you for allowing us the opportunity to assist further on your query.
Kindly confirm the telephone number you have request to cancelled, your ID number and full address, so that we can be able to investigate, assist and provide feedback.
Make sure you post a ?Private Reply? to protect your personal information and allow us to view the details.
We sincerely apologize for the inconvenience.
Interaction ***
Regards
Hazel
Telkom Social Media Team
Best regards,