TELKOM NIGHTMARE - WORST EVER BILLING DEPARTMENT

I have spoken to almost every agent on Telkom Chat, I have emailed 10210@telkom as well as 10213@telkom and still, I am not getting any joy, tried calling both those numbers as well. Due to Covid .... Extreme call volumes and limited staff, bla bla bla and not one bothers to pick up the actually call. I am over it. My account is a nightmare and Telkom is billing me for a line that is not mine and I have tried for months to fix the billing address also. Still NO JOY! THEY ARE PATHETIC!