Telkom nightmare that will not end!

I would prefer o starts, to the one app****!! My issue started in August 2020, when I received a new sim card for my land line lookalike phone. 16/09/2020 A client contacted me to let me know that when they phone me they receive an message - 'this number does not exist'. I logged a complaint online with Telkom - reference no ***5. 19/09/2020 - I received an sms stating that the issue is resolved. Which was not correct. I again logged a complaint - ref no ***/09/2020 - I again received a message stating that the issue is resolved. However it was not - I again logged a fault - Ref no ***/09/2020 Another sms - the fault is resolved, and the ticket is closed. This time it was resolved.

0n 13/10/2020 I again had a client tell me that they are unable to get through!! I tried logging a fault on line, However I then decided to cancel the service, as the service I was receiving was not what I was paying for! I logged a cancellation on line. I also requested a refund for the 3 months fees I had paid, for no service. ***/10/2020 a response was received instructing me to call 10210 I was advised to go to a Telkom branch with the equipment to check the sim card, and as a technician to log a dispute for the refund. the technician should resolve the issue. R ***5 & ***/11/2020 I went to Mall of Africa Telkom the staff tried a number of sim cards, non were able to receive calls!! However with each attempt the cards were logged to my account, and each non functioning card a cancellation was requested! - Picture the state of my account! They did manage to find a card that worked! All was great for 2 weeks. 18/11/2020 - the new number stopped working! 23/11/2020 - back to Mall of Africa Telkom. It seems the technicians who had to cancel the collection of non functioning number, cancelled the functioning one! and never cancelled the original faulty sim card. I then requested that the service be cancelled in its entirety, and the account be resolved. ***1 04/01/2020 I contacted the accounts department by phone. Apparently my request was logged incorrectly! A new reference number - 560 574 20 The same day my account arrived by email! I have been billed R 500 for airtime, considering this is a landline, I am glad I have cancelled the service.