Telkom nightmare need I say more!!!

Please kindly assist, a refund request was logged by me on the 05th on November 2019 with ref ***8. On he17th of November I then received an SMS requesting me to forward the first page of my bank statement not older than 3months to the email address *** which I did respond to on the very same day and I had no feedback I then called the Telkom call centre to just follow up on the query I was informed that a mail will be sent to Tanya who is the person who advised that I forward my bank statement to provide feedback and there was no feedback. I called again after sometime spoke to a consultant by the name of Lesego she advised that I resend my bank statement and she will follow up on my behalf with Tanya I emailed my bank statement yet again to *** still there hasn’t been any feedback. I then took it upon myself again to call the Telkom call centre on the 7th of December to follow up on the same query that has been closed as resolved however I haven’t gotten my refund I spoke to a consultant who also advised that I resend my bank statement to her and she will follow up on my behalf I refused to do so and advised that I have been through the same process and it hasn’t been fruitful to me she then transferred me to her team lead Clifford Masilo Mohale who promised to follow up on my behalf and provide feedback to me on Saturday the 8th, no one came back to me until I took it upon myself to email the team lead *** for him to only reply me on Sunday advising that Tanya hasn’t responded to his email so he doesn’t have much feedback for me.