Telkom nightmare experience

I lost my iPhone 12 pro max 3 weeks ago and called Telkom mobile to suspend my number until I get another phone. I then bought another phone and called to unsuspend and do a sim swap, I visited their branches (Telkom festival mall and Telkom Glen ballad) a total of 6 times while using crutches cause I currently have a sprained ankle and each time I was told my matter was escalated and will be resolved in 72 hrs. It has been two weeks of this back and forth and I still don't have my number back, I have lost two jobs as a result and I am shocked cause this is my wildest nightmare coming true. I wish I could just gone with another network that makes sense cause this issue has cost me my lively hood. Such treacherous service and the most ******* network under the sun!!! I am a business owner and everyday this goes on it is costing me money and taking away my ability to fend for my two young children. Disappointed and disgusted is an understatement!