Telkom nightmare

What a dissappointing service I received from Telkom sales staff. 1. I ordered a Adsl package last month. 2. After +/- 2weeks a technician came through to install , however, he received an incorrect order. So he left without doing anything cause of the incorrect info he received. 3. I called the sales dept again- Nomonde told me that the consultant that assisted me made a mistake, she was supposed to choose the premium package instead of the lite one. She promised me that she will send an email to the consultant to correct her mistake- and it will take 5-10 working days for it to be resolved I.e getting a tech to come and install. 4. Days passed without any communication or email to acknowledge that my query will be resolved. I called again to follow up- and I was again promised that they will speed up the process and will send a tech through for installation. 5. My last f.u call was on Monday, 02 Nov. Only to find out that the order has been cancelled. My query was not resolved, no communication whatsoever. I'm really disappointed...