Telkom NIGHTMARE

I am currently having a very, very bad experience with Telkom. I purchased a R260.00 airtime on the Telkom App on 29/09/2025 but the transaction showed Pending from my bank for two days. It finally went through on 01/10/2025 but I did not get the airtime. The bank could not help me as they indicated that the purchase was online with Telkom App. I then contacted Telkom on 081180 and explained my situation. The agent asked me to send proof of payment to *** which I did. I was told to wait seven days and that i would receive a call. A call never came. on Day seven I called 081180 again. The agent I spoke to told me that I was misled and that I was not going to get help from that department. She asked me to email her a proof of payment and later she asked for a bank statement and I obliged. still nothing happened after 72 hours. I called again and the agent asked me to mail the the same info I had already sent through, but nevertheless I obliged and waited and nothing happened. I called again. This time I was told that they called me but could not get hold of me. when I asked the for the number they called, I was given a 078 number which I never given and never had. I had given them a067 number and i gave it to them again. On 22/10/2025 at around 14H35 I received a call from a 021 900 number and the other end it was a Mr Mkhize from Telkom. I explained to him my situation. To my surprise he asked me to email him a proof of payment and a bank statement. When I explained to him that I had already emailed that info to four or more agents already he insisted that I email it to him. I obliged and we agreed that he was going to call me the following day at 10H00. A call never came.

On the same day, 23/10/2025 at around 17H05 I received an SMS that says They tried to contact me, and they could not find me and there the case is closed or resolved. I could not believe what I was reading because that was a Blue lie. Telkom NEVER called me on the Two numbers i gave them which are both Telkom numbers and are RICAd in my name. I immediately called 081180 and the agent confirmed that the case is closed. she asked me to open a new case which I did. I am still waiting. This whole exercise sounds like a ****. My R260.00 was deducted y Telkom from my bank and I have proof thereof, but the airtime was never loaded on the number that I had purchased for, never.