Telkom nightmare

Our ADSL line stopped working 13/01/2021 and after phoning 1023 we found out that the account has been suspended for the 2nd month in a row for ni reason. This time they took it a step further and canceled our line. After more than 20 calls to 1023 and visitibg their offices i complained on their Facebook page. A man by the name of Heini phoned from Cape Town and said our line will be restored. It is now 2 days later and still no action!!! I did follow up with Heini yesterday and was promised that he will folliw up with his line manager and today I cant get hold of hom at all. SHAME ON YOU TELKOM!!!!