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wayne D

1 reviews | Active since May 2016

11 May 2016, 07:09

TELKOM NIGHTMARE

<p><span style="color: #666666; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; line-height: 22px; background-color: #ffffff;">i ordered a new huawei mediapad t1 10 from Telkom online., May special.They phoned me and went through the application advising me they will let me know in 48 hours of the outcome. 6 days later they have taken the R169.00 out of my account .I have not received any form of update on what is happening. I have tried to follow up on the order and get told to call 10213 which three days later is an imposibility to get through to . I get told to cantact different companies that sell the specials on their behalf to check if they called. REALLY !!!!!!!!!!! IS THIS CUSTOMER SERCICE .ABSOLUTELY PATHETIC. they cannot transfer inhouse it seems either, my number is *** .I CHALLENGE YOU TO CONTACT ME TELKOM.</span></p> <p> </p> <p><span style="color: #666666; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; line-height: 22px; background-color: #ffffff;">ADDING TO THIS ,i HAVE JUST TRIED 10210 AND SPOKE TO AN ****YST WHO SAID SHE WOULD CALL A SUPERVISOR. GUESS WHAT ? 20 MINUTES LATER STILL WAITING ***!!!!!!!!!!!!</span></p>

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Replies (3)
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wayne D's update16 May 2016, 07:57
Reviewer Update
So far since I have posted this ,I have received two automated emails advising it is being looked into . Nothing more . Anybody out there looking to purchase anything from Telkom ,I would seriously advise against it . Very quick to sell but anything goes wrong after the sale ,you will have soon realise how absolutely terrible there service is .In truth they really just don't care .
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wayne D's update16 May 2016, 13:45
Reviewer Update
Yet another response but still no call Good day We apologize for the delay. We have requested the Sales Team to further assist on this. Feedback will follow. Please reply to all William Letwaba Ops Specialist: Social Media Division: Customer Services/SOC Tel: 081180 /10210 Mobile: +27 (0) 82*** Telkom Park, The Apex 92 Oak Avenue Highveld park Centurion
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wayne D's update17 May 2016, 09:49
Reviewer Update
Been on hold for over an hour ,having to phone 10210 and get passed around as 10213 does not work and heaven forbid you ask for a supervisor .Not sure what they do but will not take a call. I have now made contact with News 24 ...Should be interesting