TELKOM NIGHTMARE

I was contacted by Mondo/Telkom during 2019 and offered a router with 10G of data a month for R130 a month. I told the consultant that I had an issue with my mobile service provider as I never had reception and asked the consultant whether I would have coverage in my area as I required such a device and internet connectivity for work. The consultant asked for my address and confirmed that I would have coverage. I agreed to take the device based on this and also that they would assist me with a sim swap for my cellphone. The consultant promised to assist me with this. I was never contacted thereafter for any sim swap assistance. I also received the device, but the device did not have reception as they guaranteed me it would- so I could not use the device. I tried using the device while travelling around for work and in some areas it would have reception-but I did not buy a device that I needed to travel around with for it to have any reception and have a battery life of 3 hours if I was lucky. I called Telkom to complain and they asked that I contact Mondo. When I contacted Mondo I was referred back to Telkom. No one would assist me and when I lodged a complaint online, they never responded so I am hoping that they might respond on HelloPeter. I have wanted to cancel the contract since the first month after I discovered that it did not have network coverage at my place of residence as promised. The data also expired every month even though the device has not been in use at all. Futhermore Telkom/Mondo debited my account with whichever amount they felt like whenever they felt like it (never the agreed R130 a month on the agreed date). I had to resort to closing my bank account as the debits were getting ridiculous and Telkom/Mondo do not assist me. They have now been sending me sms's demanding payment- which I refuse to do as they did not deliver on their end of the agreement. Very bad device and horrible service.