Telkom nightmare

I bought a 20 Gig Telkom Freeme bundle, which, besides the 20 gig allnet bundle, also comes with 25 gig lit video (allows you to stream video from YouTube etc) Now, as my family and I were watching videos on YouTube, I found out later that instead of depleting the Lit Video bundle, it was my Allnet bundle that was consumed. I lodged a complaint with Telkom on 8 July (case number ***8), and was promised that their Technical department would call me within 72 hours but then they've not done a thing since then. I've called customer service several times, including twice today, and still this technical department people haven't responded in any way, as several consultants that I've spoken to have told me.

I'm appalled by the lack of feedback or redress from Telkom. I'm suffering a double loss now because my allnet bundle is gone, and the Lit Video bundle won't allow me to go on YouTube like it's supposed to. My business depends heavily on internet connectivity, and I'm losing revenue. Telkom please, get your act together and fix these problems in experiencing.