Telkom Nightmare!

I have honestly had the most difficult 3 weeks with Telkom. My home was broken into at the beginning of the month and one of the things they stole was my Telkom LTE Router and the SIM card. I went to get a sim swap at a Telkom express store in Canal Walk. The employees have been incredibly helpful but there was not much they could do as it was a Billing department issue. They said that I could not get a sim swap because I owed R200 on an old cancelled account from 2016. Eventually after a back and forth with the operator on the 081180 number I was told that I can make payment for it on the Telkom portal and it will reflect in two working days. After two working days I go to the store to get the sim swap because the operators say that the payment has reflected on their side. I was again informed by the ins**** employees that my account is still blocked because the payment reflects as a payment for my new account and not the old account and thus I still cannot get a sim swap. I have lodged numerous faults or disputes but nobody has called me to try and resolve the matter. As it stands 3 weeks later I am still without wifi - I work from home so it has made working at home impossible. I am really angry and disappointed with how I have been treated. The Billing Department of Telkom is the most useless inefficient and unaccountable department.