Telkom Nightmare

In 2015 after selling my retail business,my Telkom account was tranferrd onto the new owners name.We went to the Telkom store in Durban Musgrave and completed paper work for transfer from my name to new owners name.

In December 2018 i get a call frm Telkom Collections Department regarding Outstanding amount on this account.I was stunned and decided to go to the same telkom store where the transfer was done,the kind manager assisted me by pulling out records frm the system . The records show the applicant's (new owner) details for transferring the telkom line, and also shows my notice for termination at the time,however it shows that the transaction was not processed.He told me he cannot understand why this is and its a definite error on Telkom's side.

I contacted the lady from Collections and expalained to her what happend.She requested i email her copies of the Purchase&Sale Agreement for the business and contact details for the new owner and a brief explanation of what transpired.

In January 2019 i did a follow up with same lady from Collections and she tells me she is awaiting feedback from relevant department.

Today 21/02/2019 i get a call from Blake&Associates demanding payment the Outstanding amount.What do i do now???? Please help

Regards

Nolan