Telkom Nightmare

In August 2017 I took a Wi-Fi router contract that offered 20G day and 20G night data. In March 2018 I was billed roughly R4800, which I reversed cause my installment was R199 and I was sure I couldn't have depleted 40G or even 20G of data.

I logged a query to find out why my bill was so high to which I was sent a statement showing that when I got to 10G I was billed "out of bundle" rates.

From May 2018 to date, I've logged numerous queries, went into the shop where I took the contract, emailed different people, went in Facebook... Noone can tell me why I was billed out of bundle after 10G. In November I was handed over to attorneys, whom I told I have no idea why my bill was that high and noone wants to help me at Telkom.

2 weeks back I went to the store AGAIN, they logged another query and the lady at the shop told me they've never had a 20G night and 20G day deal (to my shock) and she emailed the same people I've been emailing from May, noone has answered my question.

I was trying to buy a car and I can't because Telkom has messed up my credit profile... I can get NO credit because I'm in arrears of over R5000 and ITC states I have an installment of that amount, hence my credit is a mess.

My life is a mess and is on hold because of this matter. I've even mentioned that if I've gone over my data, I will pay BUT was I not on a 20G day and 20G night?

I've tried all I can to solve this... I don't know what to do anymore. I'm super frustrated, most especially cause of my credit profile and the fact that noone takes me seriously. ALL cases I've logged, after 2 weeks I receive an sms saying "case closed". There's no luck in phoning call centred... The shops tell me they can't help cause my account is now closed.

What do I do now?