Telkom Nightmare

TELKOM, MY ONGOING NIGHTMARE SINCE DECEMBER 2017 I should have seen it as a red flag but I remain ever positive that out there somewhere someone is doing their job properly. We had just moved to Sedgefield from Port Elizabeth and I had informed Telkom that I needed my PE telephone cancelled and my new line and ADSL connected in Sedgefield. I received an email from Rethabile Sekoati on 18 November 2016 informing me that ‘the line has been cancelled’. Yes my NEW line and ADSL had indeed been cancelled! This of course cost me 15 minutes of holding on listening to adverts while waiting to speak to a Telkom agent. More than a year later after too many downtimes and time wasted trying to contact telephone agents I decided to cancel my Telkom and ADSL line in December 2017. The start of my ongoing nightmare with Telkom. 13 December 2017 Received Telkom telephone account due by 5 January 2018 which I duly paid. 21 December 2017 11:30 am I informed Telkom about my line cancellation and received acknowledgement of receipt of my cancellation and promise that request would be attended to within 21 business days. 21 December 2017 4:08 pm I emailed a completed Cancellation Request form as well as proof of ID. 28 December 2017 4.04 pm Received an email from Telkom acknowledging request to cancel and asking for completed cancellation form and ID. ( ********** 47) 28 December 2017 4.48 PM I resent the completed cancellation form as well as proof of ID. ( ********** 47) 28 December 2017 4:48 pm Received an email from Telkom acknowledging request to cancel and asking for completed cancellation form and ID. 12 January 2018 Received Telkom telephone account R724.47 which I duly paid. 5 February 2018 9:45 am I send the completed documents the 3RD time. 12th February 2018 Received Telkom telephone account R714.69. I paid only the amount R15.69 for the email address which I have retained. 17th February 8:37 am After speaking to agent, Zingiswa Pali (Z) telephonically I resent the documents to ********** This was the 4th attempt at cancelling. 17th February 11:18 am Agent, Zingiswa Pali, confirmed receipt of documents. 7th March 2018 5:42 pm After speaking to agent telephonically and on the agent’s request sent the documents once again. This time to the email address ********** 13th March 2018 Received Telkom telephone account R1423.67. I paid R15.69 for the email address which I have retained. 2nd April 2018 9:07 am I sent my 6th attempt at cancellation for my account. 2nd April 2018 9:07 am Received acknowledgment of my cancellation. 5th April 2018 9:07 Sent another request to ********** asking for cancellation. 8th April 2018 3:41 Received email from ********** informing me that my cancellation had been received. 10th April 2018 2.33 pm Agent, Zingiswa Pali, confirmed receipt of documents. 12th April 2018 Received Telkom telephone account R2149.93. I paid R15.69 for the email address which I have retained. 25th April 2018 3:35 pm After telephonic conversation with Rene Adams I resend all my documents and informing her that I was still receiving Telkom accounts. 13th May 2018 Received Telkom telephone account R2257.21 I paid R15.69 for the email address which I have retained. 17th May 2018 I once again phoned Telkom Ref ********** 3 and spoked to Patricia informing her of the problem. 13th June 2018 Received Telkom telephone account R2292.79. I paid R15.69 for the email address which I have retained. 12 July 2018 Received Telkom telephone account R2325.35. I paid R15.69 for the email address which I have retained. 16th July 2018 Informed Rene Adams ********** that I was still receiving accounts for service which I had cancelled in December 2017. 12 August 2018 Received Telkom telephone account R2360.66. I paid R15.69 for the email address which I have retained. 15th August 2018 I once again phoned Telkom Ref ********** 3 at which time the agent informed me that the problem could possibly be as a result of the change over of an old system the beginning of the year. 12th September 2018 Received Telkom telephone account R2,396.51. THE ONLY AMOUNT I SHOULD BE PAYING IS FOR THE TELKOM EMAIL ADDRESS = R15.82 I need this account to be credited with all the months I did not have a service!