Telkom Nightmare

I app**** for an upgrade of my Telkom line from a 2meg line to a 10meg line in May 2018 Ref. No. ********** 07A.

I was promised a modem, set top box and an upgrade within 7 days

My data was provided by a 3rd party service and i cancelled my data in the hope that Telkom would upgrade my line and provide me with the data. My 3rd party service provider cancelled as requested and i was left with no internet access.

I contacted Telkom only to be advised that the problem will be escalated. No Service I re-instated my service with the 3rd party service provider and continued in the hope that Telkom will react to my application. No Service I made numerous calls and all i get told is that it will be escalated.

In June 18, i was billed for the new service. I am still being billed for the upgrade and i have to pay or i will be disconnected

This is *********. I have to pay for a service that is not provided or i will be disconnected.

I have made numerous calls to Telkom