TELKOM NIGHTMARE

I have had problems with Telkom since day one. When I intially got the contract 2 years ago they didn't debit me for 4 months. I called EVERYDAY asking why they are not debiting, they never had an explanation. Again, this happened 7 months later - after that I found out that they have listed me in the credit bureau. You can image how livid I was because is them that didnt debit, after begging them to. On the 7th of August 2018 I logged a cancellation since my contract was gonna be up in September especially because they said I need to cancel a month before.

I communicated with their consultant whose name is Sogobile Howard Muntu he sent me the forms that I need to fill and the steps to their tedious online cancellation process.

I completed both of these successfully and sent him the filled forms and a screenshot of the last page online. This page said that a consultant will contact me to get details and confirm the cancellation. I have been waiting for 2 weeks and nobody has called me so I called yesterday. This lady said that the 21 days is not up and I need to wait a little longer.

Now because of all the bad reviews I didnt take her word for it. I called again today the 22 August 2018. A gentleman by the name of Scelo Mhlangwa just told me that there was no cancellation made. Yet I have all the proof on my side. I have been waiting like they said.

To make matters worse, as soon as I cancelled my contract, pending September final cut, they decided to cut my data, but I had paid for it. They also said that they are still going to debit again end of August! Why!! I mean my contract end on the 2nd of September 2018.

My family, friends and even colleagues had horrific stories about Telkom not allowing them to cancel to a point where they were blacklisted.

So now I am hopping form consultant to consultant - nobody seems to know what the hell is going on. I dont even understand why this process is not seamless. This is a nightmare of a service provider. And judging by all the other reviews I can see that they are absolutely pathetic.

Nobody has good things to say about them. I am sick and tired of them. All I want is for them to confirm my cancellation and I am NEVER looking back. What a HORRIBLE experience - for a whole 2 years!!!